Category Archives: Dynamics 365

Dynamics 365 for Customer Service – Create lifetime customers

Delivering a personalized customer experience is important for any business. Customers want to know they’ll be taken care of, and it’s up to every business to communicate that message. With a solution like Dynamics 365, you can empower your agents with artificial intelligence‒derived recommendations to ensure they can act fast, save time on every customer interaction, and resolve customer issues. Contact us to find out how we can help you integrate this solution today.

View: Dynamics 365 for Customer Service – Create lifetime customers

Transforming The Customer Experience: Personalization CRM Solutions

In a world of instant gratification, customers expect more from the businesses they patron. That’s why you need a CRM solution that’s more than just a CRM platform. You need an all-in-one business management solution to streamline and connect business processes with customer experience. It’s the way of the future for a demanding generation of customers. Deliver the level of service and experience they deserve with Microsoft Dynamics 365.

Contact us today to see how we can help your organization adopt the solutions you need to ensure the quality of your customer’s journey.

Read More…

Customer story: Maersk


You can’t do everything on your own. Having a team of professionals with in-depth experience can revolutionize your business. Since integrating with Microsoft Services, Maersk, a logistics company and global container shipping leader, has dramatically reduced their time to market and improved their performance and reduced their operational risk.

Contact us to learn more about how to ensure your greatest assets–your people–have the right tools to propel your business to success.

Customer Story: 24 Hour Fitness

With Microsoft Dynamics 365 and Adobe Marketing Cloud, 24 Hour Fitness helps engage with customers to give them the tools they need to stay focused on their fitness goals. With an in-depth customer data profile, they can tailor a customer’s journey to ensure they receive the guidance and encouragement that keeps them coming back for more.

Contact us to learn more about how to ensure your greatest assets–your people–have the right tools to propel your business to success.

Read More…

Dynamics 365 automates complex transactions and business processes

Microsoft developed COSMIC (Customer Obsessed Solution Management and Incident Care) to help streamline the tasks required to complete a transaction. It provides a clear view of the case as it progresses and uses defined stages to show status from start to finish. It’s one tool of many that your business can leverage with Microsoft Dynamics 365. Contact us for more.

View: Dynamics 365 automates complex transactions and business processes

Customer Service Key Capabilities

Digital innovation has changed the landscape of every industry. With increased customer knowledge and commoditized products and services, businesses are focusing on customer experience to develop key differentiators from their competition. Microsoft Dynamics 365 enables consistent experiences across any combination of self- and assisted service engagements, so your customers can get a quality experience every time and Bitscape can help. Contact us today.

View: Customer Service Key Capabilities