Future Generali uses Microsoft AI to Deepen Customer Engagements

Future Generali uses Microsoft AI to Deepen Customer Engagements

July 6, 2021 | Bitscape Team, MS Dynamics 365


Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.