How IT Solutions Can Boost Financial Sector Digitally

How IT Solutions Can Boost Financial Sector Digitally

June 22, 2022 | Bitscape Team, Digital Solutions

Just a few years ago, technology was a huge disruptor in the banking industry. Start-up enterprises might obtain funds for financing a few years ago by approaching banking institutions and requesting a loan. Customers have no choice but to queue to lodge their complaints or to ask questions about their account-related transactions. This is no longer the case, as new methods of  IT solutions for banking have emerged since the 2008 banking crisis. 

Apart from that, the pandemic has raced the use of technology across financial industries and banking sectors, strengthening our reliance on technology to a great extent. IT solutions have changed the course of financial sectors.  

The market for global Financial Technology services is being driven by growth in the digital payments sector because of  IT solutions in banking (Fintech). On the other hand, 77% of traditional financial institutions plan to expand their focus on innovations of IT solutions in the banking sector to promote customer retention.  

The Rise of IT solution in the Banking Sector 

The rise of fintech and digital-native firms and an increasingly mobile and tech-savvy consumer base has ushered in a new era of fierce financial services rivalry. Banks have been encouraged to invest effort and capital in consumer-focused technologies because of new rules and rising competition driving consumerization.  

Furthermore, the pandemic’s challenges and interruptions prompted banks and other financial services firms to become nimbler and more responsive to the pandemic’s new normal.  

And so, the importance of IT solutions for banking has increased significantly, as the technology is on a roll nowadays, customers need a quick response to their queries, they need answers at light speed and want an instant alternative for their requirements.   

Hence to separate themselves from their competitors, financial institutions must provide the most excellent possible experience for their customers. Therefore, an IT ticketing system for financial services is one the most outstanding solution to make manageable services and deliver a remarkable user experience.  

Ticketing systems for financial services have remarkably impacted the productivity of financial sectors. With Helpdesk Software Solutions, the institute can create tickets for all clients, partners, and vendors, make follow-ups on their requests, answer questions, and deliver excellent customer service. The helpdesk solution was created to make customer service at your financial institution easier, allowing you to build a solid client base and strengthen relationships. 

  • Customer service for customers and prospects is managed.
  • Management of Contacts.
  • Manage the knowledge base for support agents and clients that use self-service.
  • Sales, leads, and internal collaboration are all Handled.
  • Gather feedback from customers and prospects.
  • Absolute security.

Customer service for customers and prospects is managed 

  • Clients typically have various questions about a wide range of topics, including stock brokerage, cryptos, investment banking, etc. The helpdesk solution allows you to create tickets for all these inquiries, track discussions on these tickets, and keep informed when replying to clients.  
  • This customer service program for financial institutions allows them to categorize issues based on their descriptions, allocate them to the right people, and track their progress. 

Management of Contacts 

  • The helpdesk solution can automatically appoint or schedule calls or meetings by managing the contact information. It can provide notifications or connect with customers routinely as per the mentioned time and date. 
  • The financial services support desk allows you to easily manage all the contacts of customers, managers, and directors and organize and group them into contact groups, so you don’t have to waste time recalling names or looking for phone numbers and addresses. 

Manage the knowledge base for support agents and clients that use self-service 

  • Helpdesk software Solution allows you to build a comprehensive self-service knowledge base for your financial business, where customers with problems can look for solutions in articles. 
  • They can also look through the FAQ area to learn more about various procedures, resulting in fewer inbound tickets for your support team. Furthermore, your support team can utilize this as a knowledge base, referring to internal articles to fix issues quickly. 

Sales, leads, and internal collaboration are all Handled 

  • IT helpdesk solution allows your sales and support teams to work in tandem, by providing essential CRM connectors.  
  • Create tickets for all your sales leads to keep track of their progress, add regular notes for future reference, and use the critical notes option to have essential talks.  
  • Furthermore, a request or sales lead will never get lost in the shuffle with financial services Helpdesk software. 

Gather feedback from customers and prospects 

  • The helpdesk solution will assist in gathering feedback and problems from valuable customers, allowing the organization to work on them and identify appropriate solutions or remove them. 
  • The Helpdesk software solution allows you to collect customer feedback via surveys, track them using tickets, and make service delivery quick and painless. 

Absolute security 

  • With role-based access control, the helpdesk solution will handle sensitive financial information of the organization and customers. 
  • Furthermore, you have complete control over who sees what information and who completes what tasks. A full track record can be maintained to make workflow secure and safe. 

Read More About the Solutions to Overcome Top 5 Banking Internal Data Security Threats

Conclusion 

In the world of technology, organizations must change as per the change of the tech world. With such crucial technical solutions, finance services should invest a healthy amount for better growth and development. With Bitscape cloud accounting helpdesk solution, the organization can achieve the objective by providing a user-friendly interface and quick successive solutions for their problem. Maintain a long-term relationship with your customer and have positive organizational growth by undertaking solutions for finance by Bitscape. 

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