Tag Archives: AI

Using AI To Augment Customer Service Agents

There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things — including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.

A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences.

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A Developer’s Guide to Building AI Application

Like the vast majority of Nepalese, Melisha Ghimere came from a remote village from a family of subsistence farmers who raised cows, goats, and water buffalos. Seven years ago, she watched her relatively wealthy uncle and aunt lose a lot of their herd to an outbreak of anthrax; they were never to recover their economic footing. Melisha went on to college thinking about the plight of her family. In college, she worked to develop a predictive early warning solution to help farmers. With a team of four students, they researched livestock farming, veterinary practices, and spoke to farmers. They built a prototype for a monitoring device that tracks temperature, sleep patterns, stress levels, motion, and the activity of farm animals. Melisha’s AI system predicts the likely health of each animal based on often subtle changes in these observations. Farmers are able to track their animals, receive alerts and actionable recommendations. Although her project is still in its infancy, the field tests have shown the solution was about 95% accurate in predicting risks to an animal’s health. Melisha and her team were able to help a family prevent a deadly outbreak of an anthrax infection by identifying a diseased cow, before symptoms were evident to the farmer. Melisha’s team was a regional finalist in Microsoft’s Imagine Cup competition in 2016.* For more to inspire you to embrace AI, read this developer’s ebook. Then contact us to find out how we can help make AI work for you!

* The Future Computed–Artificial Intelligence and its role in society–Microsoft

View: A Developer’s Guide to Building AI Application

What Is Mixed Reality And What Does It Mean for Enterprise?

AI will change the way businesses operate, but could it also change the way we see as well? Check out this article, which explores how the powerful combination of AI and mixed reality could transform the way we work by putting the information we need directly in front us.

Then contact us to learn how you can plan for and implement AI and advanced tech into your business and workplace.

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Develop AI with Azure Machine Learning

What’s holding your business back from using AI to turn your data into actionable insights? Azure Machine Learning makes AI more accessible to businesses of all sizes and experience levels by reducing cost and helping you create and manage your modules. But you don’t have to go it alone. We can help you assess your business needs and adopt the right AI solution. Contact us today to learn how we can help transform your business with AI.

View: Develop AI with Azure Machine Learning

How AI Will Augment Human Creativity

AI can and will replace rote work and repetitive tasks in business and aspects of everyday life. It can also help to unlock human potential. Creativity is becoming more attainable–and more valuable–than ever before and your business can realize that value easier with a simple to use AI platform. Contact us today to learn how Microsoft AI can help empower your employees to create and achieve more.

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Intelligent economies: AI’s transformation of industries and society

AI has already begun to transform businesses. It’s only a matter of time before it touches nearly all aspects of society. This offers both exciting possibilities and inherent complications. This survey takes a step back to look at where we are, where we could go, and the impact AI will have on the world stage. Want to see where your industry is headed and the direct impact to your business? Contact us today to find out how we can help you plan for the AI transformation.

View: Intelligent economies: AI’s transformation of industries and society

AI is on the rise

AI’s impact is growing. Soon it will reach beyond individual company success stories to touch entire industries and eventually society at large. In particular, executives are recognizing the impact AI will have on knowledge workers. Check out more insights from over 350 surveyed U.S. executives in this infographic. Want to learn how AI will influence your industry? Contact us today to learn how we can help you plan for the coming changes and adopt the right AI solution for your needs.

View: AI is on the rise

4 ways AI helps business protect the environment

Protecting the environment is in everyone’s best interest. The preservation of our natural resources means that the generations that follow us will continue to have the tools they need to survive and thrive. This article examines how new innovations in AI are giving businesses the information they need to make sustainable decisions that will ensure this future becomes a reality.

Interested in using AI to reduce your own environmental impact? We at Bitscape, are ready to help you get started.

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Customer story: The Metropolitan Museum of Art and MIT collaborate with Microsoft to showcase the potential of AI


In February 2017, the Metropolitan Museum of Art decided to release the images and data of their public domain artwork. Their mission? To give everyone in the world the opportunity to experience and interact with their collection, not just those who could physically visit the museum. Throughout this process, technology has offered new ways to interact with and appreciate the history and culture of these items. Check out this video to learn more about The Met’s AI journey.