Using AI To Augment Customer Service Agents

There is seldom a sector or field that is not undergoing some form of transformation driven by a wave of digital technologies that are upending traditional ways of doing things — including customer service. While many of claims of disruption suffer from over-hype, the way companies engage with customers is one domain where claims are justified.

A recent report from Deloitte highlights how customer service has transitioned from the cost centers of old to create experiences that delight customers and turn them into brand devotees. Read this blog for insight on the various ways enlightened organizations are using technology and automation to empower humans to augment and enhance customer experiences.

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The future computed: Artificial Intelligence and its role in society

AI technology will likely transform nearly every aspect of our lives over the next few decades. To ensure this change is positive, it’s important to start having conversations now about how to keep the application of AI inclusive, secure, and positive. This e-book takes an in-depth look at where we are and where we are going with AI, hopefully sparking that conversation today.

View: The future computed: Artificial Intelligence and its role in society